I started work on Tuesday, October 28th. The first two days are what Montage calls "Mores". It is a word that basically means the customs and characteristics of a community. The tradition. We had a small group of twenty new people. All were in different departments. We had people starting in Guest Relations (myself), the spa, security, laundry, engineering. Just a variety of people.
The front lobby. Front desk is to the left, the concierge (where I will sometimes be) is to the right.
They did provide breakfast and lunch both days that was delicious and catered by Montage. I miss that. I would love some pastries right about now. It was a lot of information. Everyone received a binder specific to their department. The first half was the Montage handbook. Once again, there is so much information!!! We had the head of each department come and talk to us about their department. We also had a test for homework the first night. That was intense. It has been a lot of information, a lot to remember, a lot to know, and a lot to take in.
The pool in the spa.
The second day of Mores concluded. Some people would start working later the next month. Others, like myself, would be thrown in the next morning. I am so lucky that there was one other person who was starting in my department. Her name is Joyce and we are in this together. We were able to do training together. So, we had ten days of cross training in all the different departments. It was a rude awakening being on my feet all day long. I did get more used to it as the days went on, but I was always thankful when I could be in a chair.
Driving to work in the morning. That is a mine on the hill.
We spent a little bit in each department. We learned where everything was and what goes on in each department. My personal favorites were housekeeping and laundry. I guess I enjoy cleanliness. I also liked when I cross trained with the person who inspects each room after housekeeping goes through. I want that job - cleanliness inspector. Actually, I have no idea what the official title is. I also loved laundry!!! They have these huge machines that instantly fold sheets and another machine that instantly folds towels. I also liked cross training with housekeeping when we folded the towels for the pool. The outside pool and hot tubs are open (and heated, obviously) year-round. I'm not sure how pleasant it would be to get out of a pool when it is one degree and snowing outside though. Oh well, it looks nice.
After the first good snowfall of the year. View from a patio at Montage.
During my ten days of training, there was a lot to remember and memorize. Plus, I had a quiz every night. And, I have two separate scavenger hunts - one around the hotel and one on Main Street. Lots of work. Lots of brain power. I'm very overwhelmed, still.
With a cow at "Java Cow", a shop on Main Street. Taken during the Main Street scavenger hunt.
A coffee cup from the shop, Atticus. Taken during the Main Street scavenger hunt.
Training officially ended last week. We came back to work on Wednesday and had our last day of being informed about things. Then, on Thursday, we were split up and on our own. My hardest week was the week before. I have never worked six days in a row and I was exhausted!! I also have never stood on my feet for an entire eight hour day and have now done that.
So far, it has been tough. Last Thursday, my first day doing my job, was a hard day. This Monday was an even harder day. I questioned whether I could handle it. We had ten days of cross training in the different departments of the hotel; however, we really have not been trained on what we are doing in our department. And that has made it incredibly difficult. We have been shown the different programs that we will be using, but there has been so much left unsaid. Monday was an awful day. However, Tuesday and Wednesday were so much better compared to the horror of Monday. I have no desire to ever return on a Monday and I'm so thankful to be off this next Monday.
What a joyous morning. Always nice waking up to this.
Last week I had my first horrible phone call. I had been dreading the call of restaurant or skiing information. That evening, a woman was asking about restaurants in town. Unfortunately, I am not familiar with the restaurants here yet. I felt very uncomfortable and you could tell she was not thrilled with my lack of knowledge. I decided that I need to make a point to go to our recommended restaurants. Last week I went to Zoom. I had ribs for the first time and they were delicious. Zoom is the Robert Redford restaurant in town.
One of the Sundance posters at Zoom.
Work has been very busy. However, it is just the calm before the storm. In one week, it is Thanksgiving and we will be packed! It will be quite the experience. It will also be my first time working a holiday. I just care about the money. Speaking of money, I had my first paycheck last Saturday!!! That was a treat. I think I will have some good looking paychecks this Winter.
With Jonas, one of the canine ambassadors of Montage.
Today, I was off. We have different schedules. I will also be off on Sunday and Monday. Then, I'm not sure. I've also stayed late a few evenings this week. Actually, every evening. Last night, Joyce and I went to Silver. We are doing our research on local restaurants.
Upstairs at Silver.
I'm enjoying the rest of my day off and then tomorrow will be back to work. One thing's for sure, the days go by super fast!!